Netier Sales Playbook

"Right now you're managing IT reactively — fixing things when they break, hoping nothing falls through the cracks. What if your IT was proactive, predictable, and one phone call away?"

"What specifically isn't working with your current provider? We hear three things most often: response times, proactive security, and strategic guidance."

"Absolutely, we can help with [specific service]. Let me understand what you're trying to solve so I can recommend the right approach."

"Congratulations on the contract. Government supply chain compliance is what we specialise in. The requirements they'll ask for — Essential Eight, ISM controls, PSPF alignment — are built into our Enterprise service from day one."

"I'm sorry to hear that. The most important thing right now is making sure you're protected going forward. We can help with both the immediate response and building a security posture that prevents this from happening again."

"Let me break that down. The M365 E5 license alone is $87/user retail. Copilot is another $45. You're getting both plus full managed security, 24/7 response, compliance management, and strategic advisory for $520–650. Try hiring one senior security engineer in Canberra — $160–180k salary before tools, training, and leave cover."

"You absolutely can manage some of this internally. The question is whether it's the best use of your team's time. Your IT staff should be driving business outcomes, not managing patch cycles and DMARC records. We handle the operational security so your team can focus on strategy and user experience."

"That's great — having managed IT is the right approach. What I'd suggest is a quick security health check. It takes about 30 minutes, and it'll give you an objective score of where your environment stands today. No obligation, no hard sell — just data. If your current provider has you in great shape, you'll have the evidence to prove it."

"I hear that a lot, and for now you may be right. But two things are changing: cyber insurance providers are tightening their requirements — many now mandate MFA, EDR, and backup as minimums. And if any of your clients are government or regulated, they'll start requiring compliance evidence from their suppliers. Essential Eight alignment isn't about ticking boxes — it's about not losing business."

"I understand the hesitation on commitment. Here's the context: the Partnership Acceleration program waives $20–50k in implementation costs — that's the SharePoint audit, Purview configuration, Copilot readiness, tenant hardening, and user training that makes the managed service actually work. Without the 3-year commitment, that's a separate CapEx project you'd need to fund upfront. The 36-month model turns CapEx into OpEx and lets us invest in getting your environment right from day one."

"You absolutely can, and many organisations do. But licensing is not security. Microsoft gives you the tools — Defender, Purview, Entra, Intune — but none of them manage themselves. Every alert needs triage. Every policy needs configuration. Every incident needs response. Netier turns those tools into an actual security operation. You're not paying us for the license — you're paying us to run it."