NETIER
Essential
Business Foundation
Who This Is For
Brisbane SMEs and professional services firms looking for enterprise-grade IT management at predictable, per-user pricing. One phone call for everything — licensing, security, support.
$180 – $220 per user / month
inc. M365 Business Premium
What's Included
- NinjaOne RMM — endpoint monitoring, patch management, automation
- Sophos Intercept X — enterprise endpoint protection
- MFA enforcement with Conditional Access baseline
- Microsoft Intune device enrollment and compliance
- Unlimited remote helpdesk (7 am – 7 pm Mon–Fri)
- Full ticket lifecycle with published SLA tracking
- Quarterly business review with service metrics
- Standard device enrollment and M365 tenant configuration
SLA at a Glance
| Priority | Response | Resolution | Example |
|---|
| P1 | 30 min | 4 hr | Complete outage, all users down |
| P2 | 1 hr | 8 hr | Major system degraded, workaround exists |
| P3 | 4 hr | 24 hr | Single user impacted, non-critical |
| P4 | 8 hr | 5 days | Request, scheduled change, low impact |
Key Differentiator
"All-you-can-eat support with no surprise bills. Fixed per-user pricing gives you complete cost certainty."
NETIER
Professional
Mid-Market Excellence
Who This Is For
Legal firms, accounting practices, engineering consultancies, and growing mid-market businesses that need proactive security, strategic advisory, and compliance visibility alongside unlimited support.
$320 – $380 per user / month
inc. M365 E3
What's Included — Everything in Essential, plus
- M365 E3 licensing — full Office desktop, compliance, Windows Enterprise
- Veeam M365 backup — Exchange, SharePoint, OneDrive, Teams (unlimited retention)
- ThreatLocker application ringfencing and elevation control
- Proofpoint DMARC/DKIM/SPF monitoring and enforcement
- Scheduled vulnerability scanning with monthly reporting
- Essential Eight quarterly posture assessment
- vCIO monthly advisory — technology roadmap and budget guidance
- Unlimited scheduled on-site support (business hours)
SLA at a Glance
| Priority | Response | Resolution | Example |
|---|
| P1 | 30 min | 4 hr | Complete outage, all users down |
| P2 | 1 hr | 8 hr | Major system degraded, workaround exists |
| P3 | 4 hr | 24 hr | Single user impacted, non-critical |
| P4 | 8 hr | 5 days | Request, scheduled change, low impact |
Key Differentiator
"Proactive security posture management with strategic advisory. Essential Eight compliance visibility — know where you stand, every quarter."
Partnership Acceleration
50% implementation waiver on 3-year committed terms (20+ seats). Remaining 50% amortized at ~$30/user/mo.
NETIER
Enterprise
Compliance & AI Frontier
Who This Is For
Government contractors, defence suppliers, and regulated industries where Essential Eight compliance, AI governance, and 24/7 security response are business requirements — not optional extras.
$520 – $650 per user / month
inc. M365 E7 Frontier Suite
What's Included — Everything in Professional, plus
- M365 E7 Frontier Suite — E5 Security + Copilot + Agent 365 + full Entra Suite
- Managed Essential Eight ML2 alignment — control enforcement, patching SLAs, quarterly maturity reporting
- Entra ID P2 — PIM, Identity Protection, Access Reviews
- Full Microsoft Defender suite — Endpoint P2, Identity, Cloud Apps, Office 365 P2
- Microsoft Purview — DLP, retention, eDiscovery, sensitivity labeling
- Copilot management with AI Data Boundary governance
- ISM/PSPF mapping for government supply chain compliance
- 24/7/365 emergency response with 15-minute P1 SLA
- Dedicated vCIO — fortnightly sessions, board-ready security reporting
- Annual penetration test coordination
- Automated multi-source security reporting platform
Enhanced SLA
| Priority | Response | Resolution | Example |
|---|
| P1 | 15 min | 2 hr | Complete outage, all users down |
| P2 | 30 min | 4 hr | Major system degraded, workaround exists |
| P3 | 2 hr | 8 hr | Single user impacted, non-critical |
| P4 | 4 hr | 2 days | Request, scheduled change, low impact |
Key Differentiator
"Essential Eight as a Service. We don't just report on compliance — we manage it. Your ISO, ISM, and PSPF obligations covered by one partner."
Partnership Acceleration
100% implementation waiver on 3-year terms (50+ seats). $20–50k in implementation value — waived.